In addition to delivering assistance services, the ARC Transistance network is active in the field of mystery shopping and dealer audits.

Using our database of over 48 million members we can provide you mystery shopping audits using real customers. Our approach is simple but effective: real people for real results.

Relying on the expertise of our clubs we can also work out a solution that involves professional auditors.

In every case, ARC Transistance centrally coordinates the whole chain of the project from the beginning to the end (e.g. identifying the car manufacturers needs, to setting up the right approach, creating questionnaires together with the car manufacturer and producing a clear, informative report)